General Terms and Conditions

City Games Vienna KG
Alsegger Straße 59/1/9, 1180 Vienna, Austria
Email: comeplay@citygames.wien
Phone: +43 676 6414574
Company register number: FN 484385 g, Commercial Court of Vienna
VAT ID: ATU73976637
General partner: Tamer Aslan

Last updated: 18 June 2026

§ 1 Scope and contracting party

These General Terms and Conditions (“Terms”) apply to all contracts concluded through the citygames.wien webshop between City Games Vienna KG, Alsegger Straße 59/1/9, 1180 Vienna, Austria (“we”, “us” or “City Games”) and customers.

City Games Vienna KG is a limited partnership (Kommanditgesellschaft) established under Austrian law. Company register number: FN 484385 g, Commercial Court of Vienna; VAT ID: ATU73976637. General partner with unlimited liability (Komplementär): Tamer Aslan. You can contact us by email at comeplay@citygames.wien, by telephone at +43 676 6414574, or by post at the address above. Full provider details are available in our imprint.

These Terms are intended in particular for consumers within the meaning of the Austrian Consumer Protection Act (KSchG). For orders placed by businesses, these Terms apply accordingly unless otherwise agreed in writing. Mandatory consumer rights remain unaffected.

The version of these Terms valid at the time of the order applies. These Terms are provided in German and English. In the event of discrepancies between the German and English versions, the German version shall prevail to the extent legally permissible. For consumers habitually resident in the United Kingdom, see § 23 of this English version.

§ 2 Our products and digital components

We develop and sell city games, in particular Monster Hunt game packs. A game pack usually consists of physical components, in particular a printed map and scratch cards, as well as a digital story layer that can be unlocked via QR codes, web links or codes.

Our games are played in public space. Players move independently through the city, solve riddles, search for real objects in the urban environment and may access additional content online.

We may also offer digital or hybrid experiences, for example WhatsApp-based games, web experiences, apps or app content. App stores, messenger services, payment services and other third-party providers may apply their own terms and privacy notices in addition.

Our products are not guided tours. Unless expressly agreed otherwise, City Games does not provide on-site accompaniment.

We try to display colours, images and product representations as accurately as possible. Minor differences, especially due to different screen displays, do not constitute a defect.

§ 3 Customers, accounts and minors

Orders in the webshop may only be placed by persons who are of full age and have full legal capacity.

Our games are family-friendly. If children or teenagers take part, they do so under the responsibility and supervision of their parents or legal guardians. Younger children should play only when accompanied by adults. Older teenagers may play in groups if, in their parents’ or guardians’ judgement, they are mature enough to move safely in traffic and in public space. Responsibility for this lies with the parents or legal guardians.

If an account, access code or registration is required for certain digital offers, the information provided must be accurate and kept up to date. Login details must not be passed on to unauthorised third parties.

We may suspend or close an account where we reasonably believe these Terms have been breached, where required by law, or to protect the Website or other users. This does not affect refunds or rights you are already entitled to.

§ 4 Conclusion of contract in the webshop

The presentation of products in the webshop is not a legally binding offer, but an invitation to place an order.

You can select products, place them in the shopping cart and review and correct the order before submitting it. By clicking the final order button that indicates an obligation to pay, you submit a binding offer to conclude a purchase contract.

The contract is concluded when we accept your order. This happens when we send an order confirmation by email, provide digital access or dispatch the goods.

If we cannot accept your order, for example because a product is unavailable, because of a price or description error, or because we are unable to meet a delivery deadline, we will inform you. Any payment already made will be refunded in full.

We send the contract text, meaning the order details and these Terms, with the order confirmation on a durable medium, usually by email. The contract languages are German and English.

§ 5 Prices, VAT and payment

All prices in the webshop are final prices in euros and include statutory VAT where applicable. Shipping costs are shown separately before the order is completed.

Where there is an obvious price error recognisable to you, no contract is formed at the incorrect price. We will inform you and refund any payment already made.

The available payment methods are shown at checkout. Depending on the configuration, these may include credit and debit cards, PayPal, bank transfer, Apple Pay, Google Pay, Shop Pay, Klarna or local payment methods such as EPS, iDEAL, Wero or Bancontact. Payment is processed via Shopify Payments and the respective payment service providers.

For payment in advance or bank transfer, we dispatch the goods after receipt of payment. We reserve the right not to offer individual payment methods for every order or delivery country.

§ 6 Shipping, delivery and customs

We deliver to the delivery areas shown at checkout. Shipping costs and estimated delivery times are shown at checkout and, where applicable, in our shipping information.

Unless otherwise stated in the webshop, we hand stocked physical products over to the postal service or a shipping provider within 5 business days after receipt of payment or conclusion of the contract.

The current standard values for shipping with Österreichische Post are:

Destination	Shipping costs	Estimated delivery time
Austria without tracking	EUR 6.00	approx. 1 week
Austria with tracking	EUR 7.20	approx. 1 week
Europe Economy	EUR 9.60	2 to 4 weeks
Worldwide, including United Kingdom	EUR 18.90	2 to 4 weeks

The shipping costs shown to you before completing the order are decisive. For deliveries outside the European Union, additional customs duties, import charges, taxes or fees may apply. These costs are borne by you unless expressly agreed otherwise. This also applies in particular to deliveries to the United Kingdom.

If a product is unavailable or delivery is significantly delayed, we will inform you. Statutory rights, in particular withdrawal and warranty rights, remain unaffected.

§ 7 Retention of title and transfer of risk

The delivered goods remain our property until full payment has been received.

For consumers, the risk of loss of or damage to the goods passes only when the goods are handed over to you or to a third person named by you who is not the carrier. If you commission a carrier yourself that was not offered by us as a shipping option, the risk passes when the goods are handed over to that carrier.

§ 8 Digital content, story layer, apps and third-party platforms

Digital content, codes, QR codes, web links and online stories are part of the respective product experience where described on the product page. We try to keep the digital story layer available for a reasonable period and to provide equivalent access in the event of technical changes, such as changed URLs or hosting providers.

Short-term technical disruptions, maintenance, changes by third-party platforms or temporary unavailability may occur. If digital content needed for the game is unavailable, please contact us at comeplay@citygames.wien so that we can provide a solution, replacement link or other form of access.

For third-party services, in particular WhatsApp, Meta, app stores, map services or payment services, the terms and privacy notices of the respective providers also apply. We do not operate these third-party platforms and have no influence on their permanent availability. Our responsibility for the game content we provide remains unaffected.

Apps or digital experiences marked as beta, test versions or free preview versions may still be under development in terms of function and content. Statutory rights for paid products remain unaffected.

§ 9 Public space, local changes and playability

Our games are based on real locations, buildings, artworks, monuments and details in public space. Opening hours, construction works, traffic routing, weather, barriers, restorations, events, changes to public objects or other access restrictions may be outside our control.

We try to take known material changes to routes and content into account. Temporary restrictions in public space do not automatically constitute a defect in the product. Statutory warranty rights remain unaffected.

§ 10 Right of withdrawal / cancellation for consumers

Consumers generally have a statutory right of withdrawal from distance contracts under the Austrian Distance and Off-Premises Contracts Act (FAGG).

Details on the period, exercise, effects of withdrawal, return costs and the model withdrawal form are set out in our separate Withdrawal Instructions, which form part of the pre-contractual information and are provided to you on a durable medium.

For physical game packs, the right of withdrawal generally also exists if the product has been inspected. If cards have been scratched, codes used, components damaged or products used beyond what is necessary for inspection, compensation for diminished value may be payable if the statutory requirements are met.

For digital content not supplied on a tangible medium, the right of withdrawal may expire under the statutory conditions if you have expressly agreed that we begin performance before the withdrawal period expires, you have confirmed that you thereby lose your right of withdrawal, and we have confirmed this consent and acknowledgement to you on a durable medium.

§ 11 Statutory warranty and guarantees

Statutory warranty rights under the Austrian Civil Code (ABGB) and, where applicable, the Austrian Consumer Warranty Act (VGG), including the rules for goods with digital elements and for digital content and digital services, apply. These rights cannot be excluded or shortened against consumers.

You may notify defects informally using the contact details in § 1. Your statutory rights, in particular to repair, replacement, price reduction or rescission, remain unaffected.

We give a guarantee beyond the statutory warranty only where expressly and separately stated. Statutory rights are unaffected by any guarantee.

§ 12 Liability

We are fully liable for damage caused by us intentionally or through gross negligence.

For property damage and financial loss caused by slight negligence, we are liable only where this is required by mandatory law. To the extent legally permissible, liability for property damage and financial loss caused by slight negligence is excluded.

Liability for injury to life, body or health, liability under the Product Liability Act and any other mandatory statutory liability remain unaffected.

Our games are played in public space. We do not control public paths, streets, buildings, monuments or locations. We are therefore not liable for risks arising from general, recognisable hazards of public space to the extent that mandatory law does not make us responsible.

§ 13 Safety and participation at your own risk

Safety always comes before the game. Players move through the city on their own responsibility and must at all times pay attention to road traffic, other people, public transport, bicycle lanes, the condition of pavements and streets, weather, darkness, construction sites, bodies of water, steps, edges and their surroundings.

Streets may be crossed only at suitable and permitted places. Traffic rules, local rules, house rules and instructions from authorities or security staff must be followed. Private areas, closed-off areas, construction sites, railway areas, dangerous places or areas not open to the public must not be entered.

Solving a riddle, reading a map, using a smartphone or searching for an object must never distract from your own safety or the safety of others. No puzzle is worth a risk.

Participation in the game is at your own risk. Players are aware that playing in public space involves ordinary everyday risks, such as traffic, tripping and falling, weather, darkness, crowds or other typical risks of moving independently in the city.

§ 14 Intellectual property and use of content

All rights in our games, texts, illustrations, maps, designs, characters, names, logos, riddles, codes, stories, websites, digital content and other materials belong to us or our licensors.

By purchasing a product, you receive a simple, non-exclusive, non-transferable right to use the product and the related content privately and non-commercially.

In particular, without our prior written consent you may not reproduce, publish, resell, publicly perform or systematically distribute solutions or codes, offer commercial tours or events based on our games, or use our content for your own products, training, guided tours or marketing activities.

Uses permitted by law, such as private reporting, quotations within the legally permitted scope or mandatory copyright exceptions, remain unaffected.

§ 15 Reviews, user content and feedback

If you submit reviews, photos, comments, suggestions or other content to us, for example via a review tool, by email, on social media or by message, you grant us a non-exclusive, royalty-free right, unlimited in time and territory, to use, reproduce, edit and publish that content in connection with our products, in particular on the Website, on social media and in advertising.

We are not obliged to use it or to pay for it. You warrant that your content infringes no third-party rights and is not unlawful, misleading or offensive. We may moderate or remove content that breaches these Terms or applicable law.

If content shows identifiable persons, especially children or teenagers, you may submit it to us only if the necessary rights and consents are in place. Any data-protection consent requirements remain unaffected.

§ 16 Vouchers, discount codes and promotions

Vouchers, discount codes and promotions apply only under the conditions stated for them. They may be limited in time, product-specific, limited in quantity or tied to specific sales channels.

Cash redemption of vouchers or discount codes is excluded unless mandatory law provides otherwise. In the event of obvious misuse or technical errors, we may refuse redemption to the extent legally permissible.

§ 17 Acceptable use of the Website

You agree to use the Website and digital experiences lawfully. In particular, you must not transmit malware, circumvent security features, access systems or accounts without authorisation, carry out automated data collection (scraping) without our consent, or use content in a way that infringes third-party rights or applicable law.

§ 18 Availability and changes to the Website

We aim for continuous availability of the Website and digital components but do not guarantee uninterrupted access. Maintenance, security measures, technical issues or changes by third-party providers may cause temporary restrictions.

We may change or discontinue functions, content or products of the Website with effect for the future. Contracts already concluded are unaffected.

§ 19 Data protection

Information on the processing of personal data can be found in our Privacy Policy.

Our analogue games can generally be played without GPS tracking by City Games. Where digital offers process personal data, we provide information in the Privacy Policy and, where necessary, directly in the relevant digital offer.

§ 20 Consumer dispute resolution

We are not obliged and are generally not willing to participate in dispute resolution proceedings before a consumer arbitration body.

A link to the former EU Online Dispute Resolution platform is not provided because that platform has been discontinued since 20 July 2025.

§ 21 Governing law and jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection of mandatory provisions of the law of the country in which they have their habitual residence.

For consumers, statutory places of jurisdiction, in particular under § 14 KSchG, remain unaffected. For businesses, to the extent legally permissible, the competent court in Vienna has exclusive jurisdiction.

For UK consumers, see § 23 on mandatory UK consumer rights, UK courts and import VAT/customs.

§ 22 Changes to these Terms

We may change these Terms with effect for future orders. The version in force when you order governs that order. Contracts already concluded are not changed by your mere continued use of the Website.

§ 23 Additional terms for consumers in the United Kingdom

This section applies to consumers whose habitual residence is in the United Kingdom and prevails over any conflicting clause above to the extent UK mandatory law requires. For UK consumers, this English version governs to that extent.

23.1 Statutory rights under the Consumer Rights Act 2015. The Goods we supply must be of satisfactory quality, fit for any particular purpose you made known to us, and as described. These rights cannot be excluded. If Goods are faulty, you may have:

•          a short-term right to reject for a refund within 30 days of receipt;

•          a right to repair or replacement within a reasonable time and without significant inconvenience;

•          a right to a price reduction or the final right to reject if repair or replacement fails or is not possible.

23.2 Cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For distance purchases you may cancel within 14 days without giving a reason. The period runs from the day you, or someone you nominate, receive the Goods. To cancel, tell us by a clear statement by post or email using the contact details in § 1. You may use the model form in our Withdrawal Instructions, but you do not have to. We refund all payments received, including standard outbound delivery, not any extra cost of a non-standard delivery you chose, within 14 days of receiving the Goods back or proof that you have sent them. You bear the direct cost of returning the Goods. We may reduce the refund to reflect any loss in the value of the Goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning. As scratch cards cannot be resold once scratched, scratching or playing them beyond inspection may reduce the refund by up to the full price.

23.3 Digital content. Where you ask us to start supplying the digital story layer within the 14-day period, you lose the cancellation right for that digital content once supply begins, provided you gave express consent and acknowledged the loss of the right.

23.4 Import VAT and customs. Orders shipped to the UK may be subject to UK import VAT, customs duty and a carrier handling fee, payable by you on or before delivery.

23.5 Liability and law for UK consumers. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded under UK law. Nothing in these Terms affects your non-excludable statutory rights under the Consumer Rights Act 2015. While these Terms are governed by Austrian law, as a UK consumer you also benefit from the mandatory protections of UK law and may bring proceedings in the UK courts.

23.6 Dispute resolution in the UK. We do not currently participate in a UK alternative dispute resolution scheme. This does not affect your statutory rights or your right to bring a claim in court.

§ 24 Final provisions

If any provision of these Terms is wholly or partly invalid, the validity of the remaining provisions remains unaffected. The statutory provisions shall apply in place of the invalid provision.

These Terms together with the documents referred to, in particular the Withdrawal Instructions and Privacy Policy, form the basis for your use of the products and purchases through the webshop.

§ 25 Provider details / contact

City Games Vienna KG
Alsegger Straße 59/1/9, 1180 Vienna, Austria
Email: comeplay@citygames.wien
Phone: +43 676 6414574
FN 484385 g, Commercial Court of Vienna
VAT ID: ATU73976637
General partner with unlimited liability (Komplementär): Tamer Aslan